Dear JuCoin users:
Due to unstable wiring, some users have encountered issues with not deducting fees and placing duplicate orders when purchasing AIC wealth management products. We deeply apologize for this and have taken immediate measures to ensure the stability of the system and the accuracy of transactions.
We are actively investigating and fixing the relevant issues to ensure the safety of your funds and your trading experience is not affected. During this period, if you encounter similar situations, please contact customer service to provide relevant information, and we will handle and resolve them for you as soon as possible.
Thank you for your trust and support of JuCoin. We will continue to work hard to provide you with better services.
JuCoin team
August 15, 2024